Privacy Policy

Effective Date: November 6, 2025

TransitSafe (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our platform, website, and mobile applications related to digital fare payments and Sacco management.

1. Information We Collect

We collect the following types of information to ensure seamless and secure service delivery:

Personal Identification: Name, phone number, email address, and national ID (if required by regulation).
Account Information: Login credentials, profile preferences, and user settings.
Financial Data: Transaction history, payment details, and wallet balance (processed through secure payment gateways).
Device & Usage Data: IP address, browser type, mobile device information, and system logs for analytics and security.

2. How We Use Your Information

Your data enables us to provide a safe and efficient digital experience. We use it to:

Authenticate users and manage accounts securely.
Process payments, refunds, and Sacco contributions.
Improve service performance and user experience.
Send notifications, updates, and support responses.
Comply with legal, financial, and regulatory obligations.

3. How We Protect Your Data

TransitSafe implements industry-standard security measures, including data encryption, multi-factor authentication, and regular system audits. Your personal data is stored in secure servers and is only accessible by authorized personnel.

4. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share limited information only with:

Authorized service providers for payment processing or technical support.
Regulatory bodies, when required by law or financial compliance mandates.
Partner Saccos, strictly for operational and verification purposes.

5. Your Rights

As a user, you have the right to:

Access and review the personal data we hold about you.
Request correction or deletion of inaccurate information.
Withdraw consent for specific data uses (where applicable).
Request a copy of your data in a portable format.

To exercise these rights, contact us at privacy@transitsafe.com.

6. Data Retention

We retain personal data only as long as necessary to provide our services, comply with laws, resolve disputes, and enforce agreements. Once data is no longer needed, it is securely deleted or anonymized.

7. Third-Party Services

Our platform may include links or integrations with third-party services such as payment gateways or analytics tools. These external services are governed by their own privacy policies, and we encourage you to review them before use.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updated versions will be posted on this page with the effective date clearly stated.

9. Contact Us

For questions, feedback, or concerns regarding this Privacy Policy or data handling practices, please reach out to:

TransitSafe Legal & Compliance Team
Email: privacy@transitsafe.com
Address: Nairobi, Kenya